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ZOC Terminal is a professional SSH Client and Terminal Emulator for Windows and macOS.
PyroBatchFTP Online Help Topic:

Other Topics → Problems and Solutions

       
I want to backup my data files
 

From the File menu, choose Show Data Folder. The files in the folder which is then shown contain your configuration files.


PutSync/GetSync does not seem notice the time correctly
 

If PutSync/GetSync transfers (or does not transfer) files which should not (or should) be transmitted based on when the files are modified, please make sure that the server and your computer have the same time and date (if they are in different time zones, you can use the SyncTimeDiff command).

One way to check this is to use Windows Internet Explorer to look at the server. internally PyroBatchFTP uses Internet Explorer's FTP feature to handle the FTP transmissions, so please connect to your FTP server via IE by typing ftp://username:password@ftp.yourserver.com and have a look at the time and date which is displayed in IE and compare these to the time of your local files.

I am getting an error 'Mode Set to I' or 'Mode Set to A'
 

This happens when you use the WinINET FTP type (Options>FTP) together with a Windows installation that uses IE11. The reason is that underlying the WinINET FTP uses parts of MS Internet Explorer and in IE11 the ftp access is partially broken.

As a workaround switch PyroBatchFTP to a different FTP type (either PyroBatchFTP Standard FTP or Secure FTP).

What does 'connection reset (12031)' mean?
 

This is a rather obscure error that seems to happen on some computers or environments when using the WININET FTP engine.

Please go to the program options and see if another FTP method (secure FTP or the PyroBatch FTP engine) works better.

I can not log on to a specific FTP server
 

Unfortunately some of our internal FTP methods are not compatible with all the FTP servers on the market.

Please go to the program options and see if another FTP method (secure FTP or the PyroBatch FTP engine) works better.

When transferring files, I get an error "#500 Mode set to I/A"
 

Please enable Passive mode in the PyroBatchFTP options. Also refer to the instructions given above in regard to the "Connection Reset (12031)" error (check firewalls, open ports, etc.)

I need to logon twice
 

You can use a RemoteExec "*USER username" and RemoteExec "*PASS password" after the connect command to satisfy the 2nd login request.

Does PyroBatchFTP support Uploads appending to existing files?
 

Unfortunately this is not possible (PyroBatchFTP uses Internet Explroer for all file transfer operation, and the append upload is not supported by IE).

The scheduler does not seem to run my scripts
 

In order to run the scripts from the internal scheduler, PyroBatchFTP needs to be running (at least minimized in the taskbar or installed as a service).

What does 'Scheduler Disabled' mean?
 

The message "Scheduler disabled" is shown if another instance of PyroBatchFTP is already running (e.g. active as a Windows service) to avoid double execution of the scripts. It also happens (for the same reason) if you start PyroBatchFTP to run a script from the command line (via /EXEC).

My scripts do not run when PyroBatchFTP is installed as a service
 

Please check the logs in the program directory (Drive-C, Program Files, PyroBatchFTP). Maybe the scripts do run but fail. Please also be aware that Windows does not allow services to access network drives (e.g. when doing a LocalChDir on a server drive).

I think I found a bug
 

See Support and Bug-Reports.

How can I uninstall PyroBatchFTP?
 

Please open the Windows Control-Panel and double click 'Add/Remove Programs'. Then select PyroBatchFTP and click on 'Add/Remove'.

 

 
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