Other Topics → Reporting Ideas, Problems and Bugs

Of course there are no bugs in this program but you probably know the saying "It's not a bug, it's a feature", so here is how you ask questions, how to tell us about your ideas or how to report "undesired features" (sorry, we could not resist the joking here, but we will take your reports seriously).

First of all, please check out the help text related to your problem (e.g. for a certain option) and also browse through :Common Questions., to see if the problem is known and if an answer is already provided there.

If this does not help, please contact us via email and provide a description of the problem. To solve a problem it is important for us to be able to reproduce it or at least to get as many details as possible. So please try if the undesired feature or problem occurs only in specific situations or if it is related to specific program settings (e.g. a problem might only occur the first time after the program was started, or only if a certain option is enabled or only while there is a lunar eclipse).

Generally, it will help us if you try various things to find out what exactly is going wrong and provide as many details as possible.

Please send your report (or suggestions) through the Support link on our website https://www.emtec.com/common/support.html.

 
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