Other Topics → Problems and Solutions

From the File menu, choose Show Data Folder. The files in the folder which is then shown contain your configuration files.

If PutSync/GetSync transfers (or does not transfer) files which should not (or should) be transmitted based on when the files are modified, please make sure that the server and your computer have the same time and date (if they are in different time zones, you can use the SyncTimeDiff command).

One way to check this is to use Windows Internet Explorer to look at the server. internally PyroBatchFTP uses Internet Explorer's FTP feature to handle the FTP transmissions, so please connect to your FTP server via IE by typing ftp://username:password@ftp.yourserver.com and have a look at the time and date which is displayed in IE and compare these to the time of your local files.

This happens when you use the WinINET FTP type (Options>FTP) together with a Windows installation that uses IE11. The reason is that underlying the WinINET FTP uses parts of MS Internet Explorer and in IE11 the ftp access is partially broken.

As a workaround switch PyroBatchFTP to a different FTP type (either PyroBatchFTP Standard FTP or Secure FTP).

This is a rather obscure error that seems to happen on some computers or environments when using the WININET FTP engine.

Please go to the program options and see if another FTP method (secure FTP or the PyroBatch FTP engine) works better.

Unfortunately some of our internal FTP methods are not compatible with all the FTP servers on the market.

Please go to the program options and see if another FTP method (secure FTP or the PyroBatch FTP engine) works better.

Please enable Passive mode in the PyroBatchFTP options. Also refer to the instructions given above in regard to the "Connection Reset (12031)" error (check firewalls, open ports, etc.)

You can use a RemoteExec "*USER username" and RemoteExec "*PASS password" after the connect command to satisfy the 2nd login request.

Unfortunately this is not possible (PyroBatchFTP uses Internet Explroer for all file transfer operation, and the append upload is not supported by IE).

In order to run the scripts from the internal scheduler, PyroBatchFTP needs to be running (at least minimized in the taskbar or installed as a service).

The message "Scheduler disabled" is shown if another instance of PyroBatchFTP is already running (e.g. active as a Windows service) to avoid double execution of the scripts. It also happens (for the same reason) if you start PyroBatchFTP to run a script from the command line (via /EXEC).

Please check the logs in the program directory (Drive-C, Program Files, PyroBatchFTP). Maybe the scripts do run but fail. Please also be aware that Windows does not allow services to access network drives (e.g. when doing a LocalChDir on a server drive).

See Support and Bug-Reports.

Please open the Windows Control-Panel and double click 'Add/Remove Programs'. Then select PyroBatchFTP and click on 'Add/Remove'.