moonyenglish

MOONY TABLE OF CONTENTS

Welcome to Moony

Using the Program/Main Window

Command line options

Configuration

Program Options

Options -- General

Options -- List/Log

Options -- Ignore

Options -- Popup

Options -- Agent

Options -- Phone

Options -- Fax Sending

Options -- SMS Sending

Options -- Phone Numbers

Options -- Caller Lists

Options -- Programs

Options -- Network

Editing your own Phone Numbers

Own Number Configuration

Own Number -- General

Own Number -- Answering Machine

Own Number -- Fax-Receive

Own Number -- Notification

Own Number -- Program

Own Number -- Touch tone menu

Own Number -- Remote Control

Editing Callers

Caller Configuration

Caller -- General

Caller -- Call Handling

Caller -- Answerphone

Network Installation

SMS Sending

Fax Sending

Fax polling

Using Moony to make phone calls

Running Moony as a Service

Other Topics

Tips/Questions/Problems

Ordering Moony

Reporting Ideas, Problems and Bugs

Other Copyrights

About Moony


Welcome to Moony

MOONY -- ISDN CALL MONITOR

(C) EmTec Innovative Software, 1998 - 2007

What is Moony

Moony is an ISDN call monitor program.  It's basic purpose is to show the phone number (and names) for incoming calls.  Other highlights are telephone answering machine, fax (send and receive), a software telephone, SMS notification, speech output and network support.

The display of calls is done in a call history window and in a small popup window which is shown while the call comes in, but which does not interrupt you when you are typing text.  It supports multiple phone numbers (MSNs), multiple answering machines, SMS notification for missed calls, lists of known callers (to show the name instead of the phone numbers) and area code recognition (display of caller's city/country).

To run this program you need an ISDN board with installed CAPI V2.0 drivers (CAPI2032.DLL), such as AVM-Fritz or others.

Topics to start with:

o	<a href=topic-2803.html>Using the Program</a>

o	<a href=topic-2800.html>Configuring the program</a>

o	<a href=topic-2809.html>Moony Network Client/Server</a>

o	<a href=topic-2801.html>Tips/Questions/Problems</a>

o	<a href=topic-2802.html>Ordering Moony</a>

o	<a href=topic-2804.html>Reporting Ideas, Problems and Bugs</a>

o	<a href=topic-2049.html>Author-Contact</a>


Using the Program/Main Window

After starting Moony, the program comes up with the caller history.  Depending on if you enabled saving the caller history this history might already show some calls.  If you want to start the program in minimized mode, add <font color="106010" face="Courier New">/min</font> to the command line or use the Start Minimized setting in the program's options.

The history window has the usual window elements like menu and titlebar etc. However, if you use the minimize button, the program will not just minimize to the taskbar but hide completely.  You can bring it up again by double clicking on the small Moony icon on the right side of the taskbar.

How do I ...

... configure the program
Use Options from the Edit menu.

... add new callers to the list of known callers
Either use Callers from the Edit menu or, if you have a call from that caller in your Moony window, right click the call's entry and select Add to Callers.

... configure my phone numbers
Select Own Numbers from the Edit menu.  There you can add new numbers or modify existing ones to set a description, color for the popup window, program to start when someone calls the number, etc.

... add/manage telephone answering machines
Edit the phone number (Edit -&gt; Own Numbers) for which you want to add an answerphone.  Select the Answerphone tab and enable the answerphone. Record an announcement (using a microphone) by pressing the Record Announcement button or check 'Record announcement over the phone ...', close the dialog and call the answerphone from your telephone.  The text you say after the beep will be recorded and used as an announcement.

... activate the fax receive function
Edit the phone number for which you want to active fax receive (Edit -&gt; Own Numbers), select Fax and enable it.  (If this option is unavailable your ISDN board's CAPI driver does not support G3 fax mode).

... send faxes
First you need to activate the installed Moony printer driver in Options-&gt;Fax Sending.  After that you have a Moony Fax Printer that is available to all applications (see also: <a href=topic-2042.html>Fax Sending</a>.

... activate the software telephone
In the Moony toolbar you will find a button for the software telephone.  Pressing this button turns the telephone on or off and while activated you will see the window or the phone symbol in the lower right corner of the screen.  You will find more information about the software phone under <a href=topic-2811.html>Using Moony to make phone calls</a>.

... archive answerphone and fax messages
If you want to archive a message, please mark it and then use the Item-&gt;Archive Message function.  Then type a name under which you want to archive the message and click ok.  If you want to replay/review a message from the archive, use File-&gt;Message Archive, select the message and click ok.  Alternately you go to the message archive with the Windows Explorer and drag messages from there to the Moony window.

... have a special announcement for a friend
Edit callers, add his number (if not already there) and select the answerphone tab.  Record a message there using a microphone and the 'Record' button.

... record answerphone files without a microphone
Just call one of your answerphones and talk after the beep.  Then use "Archive Message" from the right button menu of this call in Moony's main window.

... call someone back
If you activate the option 'Double clicking a list entry' in <a href=topic-2016.html>Options List/Log</a> you can choose from different methods to return a call.  This way you can play touch dial tones over your computer's speaker, inititate the call through the Windows dial assistant or use the Moony software telephone.

... send an SMS message to a cellular phone
If you want to send a SMS message to a cellular phone that is listed in the caller list (works only in Germany for D1, D2 and E network), please simply open the list of callers and press the SMS button. To send a SMS message to a recepient which is not listed in the caller list, please use the corresponding command in the file menu or use the SMS toolbar button (see also <a href=topic-2041.html>SMS sending</a>. If you want to get a notification for missed calls, messages left on your answering machine, etc. edit the phone number properties and select the 'notification' tab.

... reject a call
Moony does not support hard rejects (which will cause telephone costs for the rejected caller).  Soft rejects supported by Moony will only affect Moony but not other applications or telephones that listen to the called number.  As long as there is one application/phone that listens to the call the caller will hear a ringing signal.

... use the popup-window
A click with the left mouse button closes the popup window.  Popup windows can be generally suppressed from the Popup options or can be temprarily suppressed from the File menu.


Command line options

When starting the program you can provide the following parameters in the command line:

/WORKDIR:&lt;directory&gt;
Supply a different directory to store/load the program's working files. You must supply an absolute path. The directory must contain the following files: recentcalls.inf, targets.inf, callers.inf, moony.cfg and areacodes.dat.&nbsp;
Example: <font color="106010" face="Courier New">MOONY /WORKDIR:D:\DATA\MOONY</font>

/NODSS1
If you are using an ISDN board manfactured by AVM, Moony will be able to display the status of the two ISDN B-Channels.  In case of problems, the feature can be disabled using the command line parameter <font color="106010" face="Courier New">MOONY /NODSS1</font>

/CAPICTRLID
Moony usually accesses the ISDN board via CAPI as board/controller ID 1. If you have multiple controllers installed, you can assign a different controller to Moony, e.g. <font color="106010" face="Courier New">MOONY /CAPICTRLID:2</font> sets the controller ID to 2.

/LANG:&lt;code&gt;
Force the program to start in a given language.  Supported language codes are <font color="106010" face="Courier New">GER</font> for German and <font color="106010" face="Courier New">ENGL</font> for English.&nbsp;
Example: <font color="106010" face="Courier New">MOONY /LANG:GER</font>

/MIN
Start the program with the window minimized.

/STARTUPDELAY:&lt;sec&gt;
Waits the given number of seconds before starting the program.

Alternately, you can specify command line options in Unix style, eg. &nbsp;
<font color="106010" face="Courier New">MOONY -min -lang ger</font>

Instead of specifing the parameters on the command line you can also put them (one per line, backslash must be entered twice) into a file called <font color="0080FF">commandline.ini</font> in the program directory, e.g.:

<font color="106010" face="Courier New">/LANG:GER</font>
<font color="106010" face="Courier New">/MIN</font>
<font color="106010" face="Courier New">/WORKDIR:d:\data</font>


Configuration

Topics in this section:

o	<a href=topic-2006.html>Program options</a>

o	<a href=topic-2020.html>Editing own phone numbers</a>

o	<a href=topic-2033.html>Editing known callers</a>


Program Options

The program's options are subdivided into the following topics:

o	<a href=topic-2007.html>General</a>

o	<a href=topic-2016.html>List/Log</a>

o	<a href=topic-2008.html>Ignore</a>

o	<a href=topic-2009.html>Popup</a>

o	<a href=topic-2014.html>Agent</a>

o	<a href=topic-2018.html>Phone</a>

o	<a href=topic-2010.html>Fax Sending</a>

o	<a href=topic-2015.html>SMS Sending</a>

o	<a href=topic-2011.html>Phone Numbers</a>

o	<a href=topic-2012.html>Caller Lists</a>

o	<a href=topic-2017.html>Programs</a>

o	<a href=topic-2013.html>Network</a>


Options -- General

Automatically start Moony at system startup
If you enable this option, Moony will be started automatically during system startup.

Start minimized
Selects if Moony will be started minimized as a taskbar icon.

The [X] button in the main window minimizes the program
If this setting is enabled the [X] button in the title bar will minimize the Moony window to the desktop instead of closing the program.

Hide toolbar
This option displays the Moony window without a toolbar to save screen space.

Blink ScrollLock led to indicate new messages
If you enable this option, the scroll lock led blinks if new answerphone messages are arrived. After opening the message the led blinking ends.  Please be aware that this option simulates keystrokes which may have the result that your computer will not activate it's screen saver and power saving mode.

Disable screen saver when a call comes in
If the screen saver is active and a call comes in, the screen saver will be quit.

Display details
If a call is from someone who is in the list of callers, the phone number can be shown together with the description (otherwise only the description is shown). Also you can select whether the country and area code should be shown for every call or only when it differs from your local position.


Options -- List/Log

Max. Number of list entries
Selects the maximum number of items in the history window.

Use a special font for the history list
If you enable this option you can select a custom font and font size for the list of calls.

If window is hidden, show the calls list when a call comes in
If the calls list window is minimized, it will be reopened when a call comes in.

Save call history when closing
When closing the program, the list of recent calls is saved to file and shown again, when the program is restarted.

Size columns automatically
When this option is enabled, MacroPhone will always adjust the width of each column automatically to display all the content.  Alternately you can disable the option and set the width of the columns manually in the main window.

Hide status column
If you enable this option, the status column of the call list will be hidden. This can be useful, if for example telephone systems do not offer useful status information to Moony.

Double clicking a list entry...
This function lets you configure what will happen when you double click a phone call in the main window.  If you have a TAPI aware telephone or telephone system you can use the Windows dialing aid to make a call back to the caller.  Another option is to play the caller's phone number as dial tones over your PC speaker.  This will let you "dial" the number if you hold the mouth piece of your handset in front of your PC speaker and then double click the number.  Or you can use Moony's internal software telephone.&nbsp;
Note: For thouse functions you can configure a prefix for an outside line in <a href=topic-2011.html>Options Phone Numbers</a>

Calls Log
The name of a file to which all calls are logged.


Options -- Ignore

Ignore calls without caller-id
Calls which do not have a caller-id (e.g. from non ISDN telephones) are completely ignored.

Ignore calls to unlisted own numbers
Calls to phone number which are not listed in the list of own phone numbers are ignored.

Ignore calls from unlisted callers
Calls from phone number which are not listed in the list of callers are ignored.

Ignore voice/fax/data calls
It is also possible to ignore all calls that have a certain service indicator.  This can be useful to suppress the listing of data connections (e.g. incoming RAS or Mailbox calls) or faxes.


Options -- Popup

This section configures the small floating window that appears on the screen to inform you of a currently incoming call.

You can select the position on the screen where the window is opened, the background and text color and a font.  Also you can select that the window if the window shall blink while the call is ringing (this setting overrides the same setting in the list caller).

Open ...
You can select to show the call popup window always, only if the history window is minimized (hidden) or not to show the call popup window at all.

If caller hangs up, close after ... sec
If the popup window was opened, you can select the time to keep it open after the caller hung up (you can close the window manually by clicking on it).

If call is answered, close after ... sec
If the popup window was opened, you can select the time to keep it open after you (or someone else) picked up the phone to answer the call.  This is useful if you want to see the phone number while talking to the caller (you can close the window manually by clicking on it).

Animation
The program offers a selection of four different animations to display the popup window on screen.  Please note that for older computers with less powerful graphics boards, it may be necessary to disable the animation.

Info Text
You can configure the text to be shown in the call popup window.  The text can contain one of the following place holders (see below) that will be replaced by actual information about the call.  If you want to have multiple lines in the text, press Ctrl+Enter for a new line.

&nbsp;
Example:
<font color="106010" face="Courier New">
Incoming call&lt;Ctrl+Enter&gt;
from $from $comment&lt;Ctrl+Enter&gt;
to $to
$history

</font>

 &nbsp;
List of place holders:

	$from	caller-id and city (if known)
	$comment	Comment field from list of known callers (the value will be put in brackets).
	$history	Date and time when this caller called recently.
	$to	Called number or description (if available)


Options -- Agent

The options in this dialog let you configure how Moony will interact with Microsoft Agent.  MS Agent is a Windows extension which allows applications to display information through animated characters.  Moony can use the MS Agent to notify you of incoming calls (e.g. as a replacement for Moony's own popup notification window).

Under Window 2000/XP MS Agent is installed by default.  For earlier versions of Windows you will find more information about MS Agent (including the option to download MS Agent) on http://www.microsoft.com/msagent

Moony lets you configure different texts that MS Agent will speak, depending on if ISDN transmits no caller id or if the caller id is transmitted but not listed in your list of known callers or if it is a caller from that list. In the text you can use the following placeholders that Moony will replace with their respective value: $to (the number that was called or the description of that phone number if it is listed in your list of own numbers), $location (the location from where the call is made; this is determined by looking up the area code in the file areacodes.dat) and $name (the caller's name from your list of known callers).

Always show character
This option controls if the character is always visible on your desktop or if it will only appear when someone calls.

Charakter-Selection
When you press this button, Moony will show the Windows dialog to select one of the installed characters.

Charakter-Options
With this button you can configure the currently selected character (voice type, speed etc.).


Options -- Phone

This dialog lets you configure the software phone.  You can turn it on/off, choose audio devices to use with the phone and assign phone numbers (MSNs).  See <a href=topic-2811.html>Using Moony to make phone calls</a> for more information.

Own Number
Choose the number which the phone uses as the MSN for outgoing calls, i.e. the number which will be billed and transmitted to the caller. If the "Suppress Number" option is checked, your own telephone number will not be transmitted to the called party (anonymous call).

Recording Device
Select the microphone (usually a headset) to use for phone calls. If you select 'Microsoft Sound Mapper', the device from the Windows control panel will be used.

Playback device
Configures the speaker (usually a headset) to use for phone calls. If you select 'Microsoft Sound Mapper', the device from the Windows control panel will be used.

Own Numbers assigned to this phone
Select phone numbers for which to open the software telephone window when an incoming call is received.

Activate echo cancellation
This option enables a filter, which will elimiate most of the possible echo heard on both sides.


Options -- Fax Sending

This dialog allows you to activate or deactivate the fax sending function. (If this function is activated a Moony Fax Printer will appear in the system and is available to all Windows applications. See also: <a href=topic-2042.html>Fax Sending</a>)  Additionally you can preselect settings that will appear when you actually send a fax.

However, fax sending is only available if an ISDN board is installed in your computer and if the ISDN board and it's drivers support G3 fax. The fax sending option is not available for Moony network clients that do not have their own ISDN board.

Own Number
The fax will be sent using the number selected here (eg. the cost will be billed on that number, or the number will show if the receiver has a caller id program running).

Header
The text selected here will appear in the header line of sent faxes.

Station Id
The fax number entered here will be displayed in the header line of sent faxes (to indicate the sender).  Please be aware that this is not supported by all ISDN boards.

Dial Retries
This setting sets the maximum number of attempts to resend a fax (in case of failure).

Delay
A pause in seconds to wait before trying to send a failed fax again.

ISDN service
Some telephone systems do not react on incoming calls that have a ISDN-FAX call type.  This option allows to change Moony's call type for outgoing faxes to Analog.


Options -- SMS Sending

The options in this dialog let you configure how SMS messages will be sent.

Own Number
The SMS will be sent using the number selected here (eg. the cost will be billed on that number).

Station Id
If you enter something into this field, it will be appended to the message text.

Dial Retries
This setting sets the maximum number of attempts to resend the SMS (in case of failure).

Delay
A pause in seconds to wait before trying to send a failed SMS again.

SMS Gateway
Here you can select the SMS gateway MacroPhone Server will use for SMS sending. Please use your countries gateway here.

Restrict SMS sending to mobile phones
Some gateways now allow to send SMS messages to regular stationary phones (they are usually delivered by speaking the message through a computer generated voice). This option determines if Moony will allow delivery to regular phones or if it will restrict SMS to phone numbers with area codes that are known to be mobile phones (e.g. 017x in Germany).


Options -- Phone Numbers

Local phone number country code
Please enter the phone code for your country (if you are not sure, you can have a look at the file AREACODES.DAT which has a list of country codes at the bottom).  Here are a few common country codes:&nbsp;
U.S.A. 1&nbsp;
Canada 1&nbsp;
Netherlands 31&nbsp;
Switzerland 41&nbsp;
Austria 43&nbsp;
Great Britain 44&nbsp;
Germany 49

Local area code
This is your phone number's area code.  In Europe, please enter the area code without the leading zero.&nbsp;
Settings for countries without areacodes (eg. Norway), please see note below.

Prefix to dial long distance
This is a digit to prefix area codes.  In Europe, this normally is a zero. In North America, please use <font color="106010" face="Courier New">1</font> or leave this field blank (depending on how your ISDN board prefixes incoming national phone numbers).&nbsp;
Settings for countries without areacodes (eg. Norway), please see note below.

Prefix to dial internatial numbers
This is a digit to prefix international area codes.  In most European countries, this is <font color="106010" face="Courier New">00</font> (in some southestern countries it is <font color="106010" face="Courier New">99</font>).  In North America, most phone companies use <font color="106010" face="Courier New">011</font>.

Prefix for Phone Calls
This options tells the program what to dial to get an outside line (e.g. to get past a company's internal phone system).  This option is used to prefix outgoing telephone numbers when using the Windows Phone Dialer or Moony's internal software telephone (e.g. for calling a number back).  Alternately you can enter a Call-by-Call service number.

Prefix for SMS and Fax sending
This options tells the program what to dial to get an outside line (e.g. to get past a company's internal phone system) when making a call through the ISDN board (e.g. to make a call to the SMS notification server). Alternately you can enter a Call-by-Call service number.

Show country code for national callers
Here you can select that you want to see the country code in the caller's number, even if it is a national call, e.g. a in Germany a call would be shown as <font color="106010" face="Courier New">+49 911 7406856</font> instead of <font color="106010" face="Courier New">0911 7406856</font>.

Show area code for local callers
This options enables the display of the area code if the call is made from the same city/area (normally the area code is suppressed for callers with the same area code).

Note: This option is ignored if you enable the display of country code for national calls (see above).

ISDN board reports leading '0' for national numbers
Some ISDN boards report national phone numbers with an extra zero.  This causes problems in the area code detection.  Turn this option on, if you see national area codes with two leading zeros.  However, this is a fix for special ISDN-board/telephone system combinations; the option should not be necessary on most machines.

Note If you are living in a country that has no area codes (eg. Norway), please leave the country code and long distance prefix fields empty.  If phone calls are still reported with a leading zero, please set the 'ISDN board reports leading ...' option to '0').


Options -- Caller Lists

To Identify incoming calls, Moony can also access the Windows address book, which is used by Outlook Express. If you enable the 'Use Windows Address Book to identify callers' option, Moony will load the whole address book data each time a call comes in, and will search for the incoming phone number. There also is an option to control if, after searching the address book, the entries should be kept in memory (to avoid repeated disk access) or if the address book should be loaded every time (to save memory, which can be useful if the address book contains a huge number of entries).

The secondary caller list is an additional list of callers that will be searched if Moony does not find a caller in it's internal caller list.  This can be useful if you want to maintain a comany wide caller list somewhere.  The file can either be a copy of a CALLERS.INF file (ie. the names could be entered in Moony's internal list and then the file can be copied to a central server) or it can be in CSV format.

The CSV format is a general format supported by many applications, eg. Microsoft Excel.  The columns are separated by semicolons and the fields are optionally enclosed in double quotes.  Moony expects a file with five columns that contain Number, Name, Blink-Option, Soundfile, Suppress-Popup-Flag.

Such a file could look like this

"09117406856";"EmTec";1;;0
"09117406930";"CompuLab";0;"compulab.wav";0
"07119998880";"Spam Fax";0;;1

There also is an option to control if, after searching the list, the list should be kept in memory (to avoid repeated disk access) or if it should be loaded every time (to save memory, which can be useful if the secondary list is rather big).

Alternately you can configure Moony to execute a program before the extended caller list is loaded.  You can add the placeholder $number to the program's command line which will be replaced by the caller number when the program is actually executed.  This option is intended for external programs that query external telephone books or databases and pass the result back to Moony in form of an external caller list (which probably will have only one entry).


Options -- Programs

Here you can select a program to play messages from the answering machine (normally the Window's default audio playback program is used). Also a special program for fax viewing can be selected (so you could e.g. use the very powerful FRIVW32.EXE fax viewer which comes with AVM's Fritz suite).


Options -- Network

It is possible to configure Moony in a way that only one computer on a network needs an ISDN board (Moony Server).  This computer will distribute the call information to other computers running Moony (Moony clients).

See also: <a href=topic-2809.html>Network installation</a>.


Editing your own Phone Numbers

With ISDN in Europe you normally receive at least three phone numbers (so called Multiple Subscriber Numbers or MSNs) that you can map to different telephones, fax machines or computers.  This dialog lets you list the numbers and special configuration details for each numbers, such as a description, a special color for the call popup window or a distinct sound for each phone number.

See also: <a href=topic-2021.html>Own number configuration</a>.


Own Number Configuration

Here you can set the properties for your ISDN phone numbers. The settings are subdivided into the following topics:

o	<a href=topic-2023.html>General</a>

o	<a href=topic-2025.html>Answering Machine</a>

o	<a href=topic-2028.html>Fax-Receive</a>

o	<a href=topic-2027.html>Notification</a>

o	<a href=topic-2024.html>Program</a>


Own Number -- General

Number
Enter one of your ISDN phone numbers.  Do not enter your country and area code or space characters, e.g. <font color="106010" face="Courier New">7406856</font>.

Name
Enter a short description to be shown instead of the phone number, e.g. <font color="106010" face="Courier New">Dad's office</font>.

Sound
Leave this field empty or select a sound file to be played whenever a call to this number comes in.  You could select a distinct ring sound or you could record a voice saying "Call to dad's office".

Special colors
Enable this option and select a special background color for the call popup window.  This can be useful to identify the called number with a quick glance.

Ignore call status
This option causes Moony not to hold an incoming call (which is normally done to monitor if a caller hangs up or if the call is answered).  This is necessary if you do want the caller to hear a busy tone when the target number is engages (monitoring the call status normally gives the caller a ringing tone, even if the target number is busy).

Icon
The symbols let you assign colors to the telephones in the call list. This makes reading the call list easier, because calls to your MSNs will appear in different colors or with a fax symbol.


Own Number -- Answering Machine

Moony offers a versatile and highly configurable software answer phone. The Answerphone tab allows you to configure the basic operation of the answerphone.:

Answerphone active
This setting determines if the answerphone is activated and, if it is activated, how much time passes until the answerphone picks up a call.

Announcement
The settings in this group configure the announcement a caller will hear. Here you can enter the name of an existing WAV file that will be used as an announcemt.  Important: The WAV file should be recorded with the following properties: PCM 8000 kHz, 16 Bit, Mono.&nbsp;
Alternately, you can use the 'Record' button which will use the Windows SndRec32.Exe applet to record a WAV file through your sound board and microphone.  In this case, the sound recorder program will be preset to use the recommended sound format (ie. PCM8000, 16Bit, Mono).&nbsp;
If you do not have a microphone, or if you want to record an announcement with maximum quality, you can check the 'Record announcement over the phone ...' option and call your own phone number to record announcement.  In this case the answerphone will pick up the phone for the next call but will not play an announcement; instead it will play a short tone after which, instead of leaving a message, you can record your announcement over the telephone. This will give you optimum sound quality (provided that you are calling from a high quality telephone).&nbsp;
There also is an option to make the answering machine play a different (random) announcement each time someone calls.  In this option is enabled, Moony will ignore the file name part from the announcement file setting and will instead pick a random <font color="0080FF">*.wav</font> from the drive/directory part that you specified there.  Eg. if you specified <font color="0080FF">C:.Wav</font> a random file that matches <font color="0080FF">C:.Wav</font> will be picked.&nbsp;
The 'Alternate' option allows you to use a different announcement for specific time ranges like weekend or lunchbreak. The 'Edit alternate schedule' button will allow you to specify this alternate time ranges.

Allow ...
If you are not using extended announcements, you can select if people are allowed to leave a message and/or you can configure Moony to accept messages only from known people who are defined as VIP.

Play messages over speaker while recording
If this option is active, Moony will play messages over the PC speaker when callers speak to leave a message on your answering machine.

Configure remote control
If you enable the remote control, you can select a 4-digit access code (which always starts with a nine).  You can configure additional remote control details by pressing the button next to this option. (see <a href=topic-2030.html>remote control</a>).

Configure touch tone menus
The Moony telephone answering machine can be configured to play announcements when the caller presses a button on his telephone. The button next to this option lets you configure the details of this function (see <a href=topic-2029.html>Touch tone menu configuration</a>).


Own Number -- Fax-Receive

Moony offers an integrated fax receive function.  The fax receive configuration allows you to enable fax receiving and to configure after what time Moony should pick up a fax call to this phone number.

Please be aware, that one phone number can serve either an answering machine or a fax receive function (but not both) and that the fax receive function is only available if it is supported by your ISDN board (e.g. AVM Fritz or Teles).

If a fax was received, it appears in the list of calls.  A double click on the entry brings up the fax viewer which allows you to display, zoom or print the fax.

As an additional option it is possible to automatically print incoming faxes.  It is also possible to configure Moony to mark faxes as read after they are printed automatically.


Own Number -- Notification

If you live in Germany you can use Moony's notification service to report events to your cellular phone.  This currently works for cellular phones in the D1, D2 and E network.

If you enable this feature and list one or more cellular phone numbers, Moony will call the SMS (Short Message Service) gateway for that network to send you reports when someone called your telephone.

The phone numbers must be entered without any special characters or separators, except for the | character which is used to separate multiple numbers. Eg. a single D1 phone number would be listed as <font color="106010" face="Courier New">017199987766</font>, multiple numbers would look like this: <font color="106010" face="Courier New">017199987766|017155443322</font>

Additional information about phone cost and direct sending of SMS messages can be found under <a href=topic-2041.html>SMS Sending</a>.


Own Number -- Program

Start program This option allows you to have Moony start another program, when a call comes in for this number.  You can supply a parameter for the program call.  The parameter can include one of the follwing macros:

	$toname	Description of called number
	$tonumber	Called number
	$fromname	Name of known callers or <font color="106010" face="Courier New">&lt;unknown&gt;</font>
	$fromnumber	Caller's number or <font color="106010" face="Courier New">&lt;unknown&gt;</font>
	$fromcanonical	Caller's number in international format, e.g. <font color="106010" face="Courier New">+499117406856</font>
	$calltype	Type of call.  One of SOUND, IMAGE or DATA
Please be aware, that macros might contain space characters (e.g. when using $toname or $fromname).   In this case you should put the macro in quotes to make sure that they will be passed to the calling program as one parameter, e.g. <font color="106010" face="Courier New">$tonumber "$toname"</font>

You can test the calling and parameter passing with the program ARGTEST.EXE which is supplied in your Moony directory.

If you do not want to the program to be called every time, you can enable the setting to start the program only if you click the right mouse button in the popup window that appears when the call comes in.


Own Number -- Touch tone menu

Activiating the touch tone menu option and selecting a directory with additional message files allows you to build a simple touch tone menu for people who calls this phone number.  When a person calls, Moony will look in the <a href=topic-2034.html>caller list</a> to see if the person is known and if he or she is listed as a VIP. In that case it will play the file <font color="106010" face="Courier New">VipCaller.Wav</font> from the extended message directory, instead of playing the default announcement.&nbsp;
After playing the initial announcement Moony will not automatically allow the caller to leave a message.  Instead it will wait until the caller presses one of the buttons on his telephone.&nbsp;
If a digit (except 9, which is used for the remote control feature) is pressed, Moony will check the directory that you specified for extended announcements for a file named DTMF&lt;digit&gt;.WAV (eg. <font color="106010" face="Courier New">DTMF1.WAV</font>) and will play this file to the caller.  If the caller presses the <font color="0080FF">*</font> button on his telephone, Moony will start recording a call after playing the file <font color="106010" face="Courier New">RECORDING.WAV</font>. If this file does not exist, the caller will just hear a beep but will be able to leave a message anyway.&nbsp;
A set of announcements using these features might look like this:

C:\Moony\HomePhone\Announce.Wav
Hello, this is Zaphod Beeblebrox.  I am currently not at home but you can press one on your telephone to hear some really cool stuff or press two for something really hot or you can press the asterisk to leave a message.  Or you can just hang up and do whatever you like.

C:\Moony\HomePhone\Dtmf1.Wav
Ice cream, refrigerator, North Pole, fresh beer, spring water and of course, coolest guy on earth, Zaphod Beeblebrox.

C:\Moony\HomePhone\Dtmf2.Wav
Volcano, sun, fire, stove, sahara.

C:\Moony\HomePhone\Recording.Wav
So, you decided to leave me a message.  Well, go ahead and speak after the tone.


Own Number -- Remote Control

The Answerphone-Remote section of the phone number configuration allows you to enable the remote playback of messages and remote controlling your system.  The remote playback function can be configured to either playback only messages left on the answering machine for the telephone number you are calling for remote playback or to playback all messages (ie. the messages to any of the answerphones).

In additionally to specifying an access code to the remote control you can configure phone numbers (eg. your cellular phone) which will automatically be treated as a call in remote playback mode (please separate each phone number by '|').

If you call your answerphone from a remote telephone, and press this code during the announcement (or if you call from the phone that automatically enables remote control mode), the remote control will be activated.

After that you can listen to the messages by using the following buttons on your telephone:&nbsp;
1: Play first message.&nbsp;
2: Play first new message.&nbsp;
3: Play last message.&nbsp;
4: Play previous message.&nbsp;
5: Play current message.&nbsp;
6: Play next message.&nbsp;
7: Count messages.&nbsp;
9: User defined function.&nbsp;

In addition to these functions you can define up to 10 user functions which are performed if you press 91, 92, 93 etc.  These functions can be used to have Moony start a program on your computer or to delete the current message, etc.


Editing Callers

Here can edit a list of people who call you regularly and who you want to see reported by name rather than by phone number (in the program options, you can select if you want to see the phone number together with the name).  Together with the description you can associate a sound file with a caller and select that the caller shall be indicated by a blinking call popup window.

If you have the Windows Phone Dialer configured and working, you can also call one of the numbers from the list.  Moony will dial the number you entered for the caller, together with the prefix to dial an outside line from Moony's main options.

See also: <a href=topic-2034.html>Caller configuration</a>.


Caller Configuration

The caller configuration is subdivided into the following topics:

o	<a href=topic-2035.html>General</a>

o	<a href=topic-2036.html>Call Handling</a>

o	<a href=topic-2037.html>Answerphone</a>


Caller -- General

Number
Enter the digits of the callers number including the area code and the area code prefix.  For international callers also add a plus character and the country code.  Do not enter special characters like space, brackets etc.&nbsp;
For example, in Germany you would list EmTec as <font color="106010" face="Courier New">09117406856</font>, in other countries you would write <font color="106010" face="Courier New">+499117406856</font>.&nbsp;
If you want to create an entry do define the behavior for all callers which for which no caller id is transmitted, put <font color="106010" face="Courier New">&lt;unknown&gt;</font> into this field.&nbsp;
It is possible to create an entry that matches all extensions of a company. In that case, just enter the common part of the phone numbers in the number field (eg. the first four digits).  Moony will try to match the left part of the phone number and if more entries in your caller list match an incoming caller, Moony will use the best match.  This allows you to have an entry for the whole company and also to list full phone numbers for some people in that company.

Name
Enter a short description to be shown instead of the phone number, e.g. <font color="106010" face="Courier New">Mr. President</font>.

Comment
An optional comment that can be displayed in the popup window (by using the $comment placeholder).

VIP status
By flagging this option you can modify the behaviour of other Moony functions.  Eg. it is possible to have a special answerphone announcement for VIP callers, or to send informations about missed calls of VIP callers to your mobile phone.

Icon
By assigning a symbol to a caller Moony will display calls from known persons with that symbol in the call list. This helps you to see at a glance who called, e.g. calls from your boss might appear with a skull while calls from a loved one are displayed as a heart or whatever other symbol you choose.


Caller -- Call Handling

Do not show popup window
This option suppresses the popup window for a caller.  This can be useful for callers in which you are not interested, eg. repeated fax or data callers.

Blink
If you enable this option, the call popup window will blink if the call comes from this number (this option is ignored, if blinking is selected by default in the program options).  This can be used to indicate an important caller.

Always reject calls from this number
This option will tell the telephone system to reject calls from this number. This however only affects Moony -- other applications or telephones that listen on the telephone bus will still keep ringing.  This option solves a problem with routers that listen to calls and which, instead of accepting a call, reject it and call back.  In such a case it is necessary that all running copies of Moony also reject the call.

Sound
Leave this field empty or select a sound file to be played whenever a call from this number comes in.  You can use a distinct sound or you could record a voice saying "Oh my god, it's Markus".  Also, if you recorded a voice like "Call to dad's office" for your own phone numbers, you could record "from Markus" for a caller; this way if this caller called the number in the office, the program would say "Call to dad's office from Markus".

Program
Leave this field empty or select a program file to be executed whenever a call from this number comes in.


Caller -- Answerphone

If you are using Moony's automatic telephone answering function, you can select or record a special announcement message for a caller here.

When someone calls from this number, he will hear the special announcement rather than the default announcement configured in the answerphone settings of the target number. Additionally it is possible to set the normal hookup delay for the answering machine to zero.

The option 'Caller may not leave message' can also be used to avoid undesired calls from a phone number.  To do this simply record a short message for that caller (e.g. "Sorry, we do not accept calls from you") and check the option. If the person calls, he will hear the text and then the call is terminated.


Network Installation

It is possible to configure Moony in a way that only one computer on a network needs an ISDN board (Moony server).  This computer will distribute the call information to other computers running Moony (Moony clients). Please make sure that the clients and server are part of the same Windows workgroup/domain and UDP port 138 must not be blocked by a firewall. Also the function "Netbios over TCPIP" must be enabled in the TCP network settings of your network card.

Please be aware that you will have to purchase a license for every Moony client that accesses the information from the Moony server.

Server installation&nbsp;
To set up the server simply install Moony on a computer that has an ISDN board and suitable CAPI drivers and set the network operation mode to <font color="0080FF">Server</font> in Options-&gt;Network.

If you want to use the answering machine and/or fax function, you will need to specify a network path, which the clients will use to access the message and fax files on the server.  A client-accessible name of this path must be set in the Moony server's network configuration.  The Moony server will transmit this information to the clients, so it has to be meaningful for the clients (and not to the server) who use it to find their way to the server's Moony data directory over the network.

To find out which data directory is used by Moony to store data files, please open Extras-&gt;Workdir Directory.  The directory shown here must be accessed by the Moony clients.  Eg. if Moony's data directory is C:and SettingsUserson a computer named SERVER and if the server shares drive C:on the network as DRIVEC, the path information would be \SERVERand SettingsUsers

To test your setting open a command prompt on a client and type <font color="0080FF">DIR &lt;path&gt;</font> where &lt;path&gt; is the path information above.  If you see a directory listing of server's Moony data directory, the setting is correct.

Client installation&nbsp;
Each of the Moony clients is running an independent installation of Moony, ie. the Moony clients are running from an installation on their own hard drive rather than starting the program from the server directory (this is because each client is using it's own caller list and options files).

To switch a Moony installation to client mode, open Options-&gt;Network and select <font color="0080FF">Client</font> (a Moony server needs to be available on the network when you do this).  When you close the options dialog, you should see the server's name in the title bar of the Moony client's window. Please be aware that the option 'Receive only from server' and the corresponding entry field is normally blank and might be only used when more than one Moony server is available in the network.

Then you need to configure callers and phone numbers.  The server will only transmit raw phone numbers and each client will need to configure it's own options (color/sound etc.), list of callers and list of phone numbers.  If you want to use the server's configuration you can copy the files <font color="0080FF">MOONY.CFG</font>, <font color="0080FF">CALLERS.INF</font> and <font color="0080FF">TARGETS.INF</font> from the server's Moony installation.

You will probably notice that the clients will not offer answering machine and fax configuration options when configuring callers or phone numbers. This is due to the fact that only the server has an ISDN board and hence only the server can accept phone calls and faxes.  However, you will be able to access voice messages and faxes from every client.

Working with clients&nbsp;
Every client maintains it's own independent list of calls, messages and faxes.

If you change the comment/status of a message, the change will appear on the server and on all clients.

Deleting a call from the list will only delete the call from the client's list.

Listening to messages/showing faxes is done as in a standalone installation.  However, the seen/unseen status will be set on the server and hence on all other clients.

Deleting messages/faxes from the list will result in a prompt to check, if you want to delete it just locally or from the server as well. If you delete it locally the entry and the message file will remain on the server and will be still accessible from other Moony clients.  If you delete it from the server, the actual message file will be deleted and the message will disappear from the server and from all clients that are currently listening to the server.  If there are clients that are currently turned off the message will remain on their list and trying to play it later will produce an error message.

Accessing the server's caller list: Each client has it's own list of callers.  However, if you want to search the server's caller list as well you can specify the server's CALLERS.INF file as a secondary caller list in the client's options (Options-&gt;Advanced).

Client limitations&nbsp;
* clients can not install answerphone/fax

* clients can not use the notification function for cellular phones

* clients can not run from server directory (except if using the /WORKDIR: command line parameter)


SMS Sending

Moony can be used to send SMS messages to mobile phones (German mobile phone networks only) if your computer has an ISDN board installed (this function is not available if you are running a Moony network client on a machine that does not have an ISDN board).  Simply select the SMS function from the File menu (or toolbar), enter the receivers cellular phone number into the destination and click the Send button.  If you enter something into the origin field, it will be appended to the message text.  The field below origin is used to call the SMS gateway.  You can verify the transmission progress in the status window.

SMS allows messages of up to 160 characters.  However, the SMS gateways allow to send up to 8 SMS messages in one connection.  Hence Moony allows longer message texts for SMS and breaks it up into up to 8 SMS messages which will be sent in one batch (one call to the SMS gateway).  Depending on the gateway the receiver will receive one long or multiple short messages.

The phone numbers of the SMS gateways for the phone networks are listed in the file SMSPROVIDER.INF in the Moony directory.  With this file it could be possible to add support for other mobile phone networks.  It is also possible to modify the number of retries for the existing entries.

Please be aware that this service will normally cost the regular fee charged for calls to the particular network. To send a message to the gateway normally takes about 5 to 10 seconds. However, in times of high traffic, the gateway might be slow or even unavailable. Under normal circumstances a SMS notification will cost around 20 Cent, but it may be possible that it will cost up to 50 Cent even if the transmission eventually fails.


Fax Sending

In addition to the option to receive faxes it is also possible with Moony to send faxes.  To use this function, it is necessary to enable Fax Sending in Edit-&gt;Options.  Enabling fax sending will add a printer to your system which can be used by all applications.  Printing to this printer (MoonyFax) will start a fax transmission for the printed document.

For example, if you want to fax a MS Word document, you simply select the File-&gt;Print function in Word and change the printer setting to MoonyFax. The printer options allow to change the fax resolution between normal and high.  After pressing the print button Moony will show a dialog in which you can enter the destination phone number etc.

This dialog shows a copy of the fax options you configured in <a href=topic-2010.html>Fax Sending Options</a>, eg. header, station-id, number of retries etc.  When entering the destination it is possible to enter multiple destination numbers by separating them by vertical bars (eg. 05551234567|05551234568).  In this dialog you also find a preview button which lets you check the output.

If you press the send button, a new entry will appear in Moony's list of calls and it's status will show the progress and result of the transmission.  Right-Clicking this entry will allow you to abort sending or to resend a fax.

To use fax sending it is necessary that your computer has an ISDN board installed.  Sending a fax through a Moony network server is not possible. Additionally, fax sending is only available if your ISDN board and CAPI driver supports the G3 fax protocol.


Fax polling

Moony offers a function to initiate a fax reception from a fax server (fax polling).  After you selected the function from the menu you can enter the server's phone number and press Start.  Immediately a new entry will appear in the list of calls which will indicate the status and progress of the fax reception.  If you want to abort the function, right-click the entry and select Abort from the menu.

To use this function you need an ISDN board in your local computer with a CAPI driver that supports G3 fax polling.

** **


Using Moony to make phone calls

Moony offers an option where you can make or receive phone calls through a built in ISDN software telephone.  The telephone can be activated through the button in the toolbar or in the <a href=topic-2018.html>Options Phone</a> dialog.   When activated, the phone will appear as a dialog or as an icon in the lower right corner of the screen.

Using the telephone is fairly simple.  Just enter a phone number to call into the corresponding field and click 'Dial'.  After a few moments you will hear the ring tone and after the call you can end the call through the 'Hangup' button.

The phone offers 40 speed dial buttons which you can configure by selecting the 'Edit' checkmark and then clicking on the "..." button next to the speed dial buttons.

The two sliders allow you to set the volume for recording and playback. Please be aware that for very high or very low distorted microphone signals you need to adjust the microphone volume in the Windows control panel instead, otherwise the signal will remain distorted, just with more or less volume.

Important: We highly recommend to use a headset with this software. Please avoid standalone speakers/microphones and select reasonable volumes, otherwise the other party will experience echo.

Note: If you need to dial an extra zero to get an outside line, you can configure this in <a href=topic-2011.html>Options Phone Numbers</a>.


Running Moony as a Service

If you want to run Moony on a server PC (with Windows NT, XP or 2000 as an operating system), it is possible to install it as a service.  In this case it will run in the background on the login screen, even if there is no user logged on on the server.  After logon, the Moony icon will appear in the taskbar.

Installation as a service is intended for experienced users and server administrators who know about services and can be done from the service launcher, that is listed in the Moony program group in the Start menu.

For installation as a service, it is necessary to have Moony locally installed on the server machine, because there is no network access if no user is logged in.


Other Topics

o	<a href=topic-2801.html>Tips/Questions/Problem</a>

o	<a href=topic-2802.html>Ordering Moony</a>

o	<a href=topic-2804.html>Reporting Ideas, Problems and Bugs</a>

o	<a href=topic-2812.html>Other Copyrights</a>

o	<a href=topic-2049.html>About Moony</a>


Tips/Questions/Problems

Where can I get updates?
Please fire up your web browser and go to <font color="0080FF">http://www.emtec.com</font>

How do I order?
Please checkout the Order Form in the Help menu and/or check <a href=topic-2802.html>Ordering Moony</a> topic in this help file.

Moony sometimes shows 'Evaluation Mode' instead of a phone number?
In the evaluation version (i.e. before you licensed the program) Moony will show this text instead of the phone number for every third call.

How can I start Moony minimized?
In Edit, Options you will find an option to start the program minimized.

Why the answerphone does not play a beep tone after announcement to record a message?
You probably activated the installation of a demo answerphone during the installation procedure of Moony. This answerphone used touch tone menus and is waiting for a pressed *-key to record a message. Touch tone menus can be disabled in the answerphone options (see button "Configure Touch Tone Menus").

I do not want to see calls to my fax machine
List all numbers but the fax in the Edit-&gt;Own-Numbers dialog and select "Ignore calls to unlisted own numbers" in Edit-&gt;Options.

We are sharing an office and I only want to see calls to my own phone
See above (suppress calls to fax machine).

I have listed a caller but the program does not recognize him
Please check if you listed the number correctly.  It should look exactly like shown in the caller history dialog, except for the additional space characters.

The answering machine does not pick up calls
When this happens, the problem usually is that you did not enter the correct phone number for the phone/answering machine in Edit-&gt;Own Numbers. The number (MSN) entered there needs to be exactly the number the telephone system and ISDN boards reports as the called number. To resolve the problem, make a test call to the desired phone number. Moony will then show a call in the main window. The phone number shown in the "To" column is what the ISDN system reports. Please enter this number in the Edit-&gt;Own Numbers dialog.

Poor sound quality when using the software telephone
We highly recommend to use a headset with this software.  Please avoid standalone speakers/microphones and select reasonable volumes, otherwise the other party will experience echo.  Make sure you are using a good headset, possibly one which offers built in noise- and/or echo reduction.  Please also check if Moony's internal echo cancellation is activated in the options for the software telephone.

How do I download an install MS-Agent?
The support and download pages for MS-Agent characters are located at http://www.microsoft.com/msagent.&nbsp;
There's download section with several components.  You will need most of them, with the exception of the speech recognition engine, i.e. download the following parts: Core Components, one character (we recommend either Merlin or Peedy), The TrueVoice Speech Engine, and the Speech Control Panel.&nbsp;
After the download start each of the packages.  Unlike most other software you will see no noticeable installation (except for a end user agreement).  The files will simply copy some additional DLLs into your system (guess what, there's no de-installation). Even if they do not say so, you need to restart your computer.&nbsp;
After that you should be able to turn on Agent support in Moony options, click OK and if you go back to the options the support should be still active and the configuration buttons will bring up the Agent config dialogs.

I want to backup my data files
Please use the 'Backup data files' function in the file menu of Moony.

I want to extend or change the list of area codes
The areacodes are stored in the file areacodes.dat which resided in the moony directory on your hard drive.  It can be edited via notepad or another text editor.  You might also want to look at our ftp server (ftp://ftp.us.emtec.com/moony) for areacode files for other countries.

A network client does not find the Moony server
Make sure that both computers are part of the same Windows workgroup/domain. Also please make sure that you have read the <a href=topic-2809.html>Network installation</a> section carefully.

Why the MoonyFax printer driver cannot be installed under a Windows Server 2003
Windows Server 2003 disallows installation of kernel mode printer drivers by default. To change this, please start the Group Policies (Start-&gt;Run-&gt;gpedit.msc) and go to Computer Configuration-&gt; Administrative Templates-&gt;Printers. Then please change the properties of "Disallow installation of printers using kernel modem drivers" in a way that kernel mode drivers can be installed.

Why does Moony only show incoming calls
The CAPI interface does not provide the necessary information, which means that an application has no way to monitor outgoing calls (or even the length of incoming calls).  TELES ISDN boards have a software that has this kind of information but TELES is doing this in a proprietary way to which third party developers have no access.

The Computer does not go into power saving mode after a message was received
Please disable the option 'Blink ScrollLock LED to indicate new messages'. The blinking is implemented by simulating keystrokes which may interact with screen savers and power saving mode.

Some fax calls are listed as phone calls
Many faxes or telephone systems transmit faxes with the voice call type. However, to resolve this problem, you can go to Edit, Own Numbers and enable an option for certain phone numbers, which always displays calls to these numbers with a fax symbol.

I am using DSL. How does this affect Moony?
Using DSL is independent of ISDN, because call information is not transmitted via DSL. To use Moony you still need an ISDN board board in your computer, which needs to be connected with the ISDN phone system (S0 bus). So you will need your DSL network card and an ISDN board.

My ISDN supports Fax G3, but Moony says it does not.)
Some ISDN boards do not support fax functions on CAPI driver level, but use third party software instead (in these cases usually the product RVS-COM lite is installed together with the ISDN drivers). However, Moony can not use such third party software. Fax support on driver level is required by Moony.

Moony is responding slowly, sometimes the popup windows needs 10 seconds to popup
Perhaps the delay is the result of a really large call list. Please check the "Maximum number of list entries" option in Edit-&gt;Options-&gt;List/Log and make sure the value does not exceed 128.

Is it possible to access telephone dictionary CDs like klicktel with Moony?
A third party plug-ins called kewlident is available, which exploits Moonys secondary caller list interface to query telephone CDs. Please find more informations on <font color="0080FF">http://h1.ripway.com/kewlident</font>

While Moony is running and when I am on the phone, callers do not get a busy signal?
The reason for this behaviour is that to the ISDN system Moony appears like a regular telephone (which appears to be ringing). This is necessary to allow Moony to follow the status of a call, i.e. to find out if someone took the call or if the caller hung up. However, in Edit, Own Numbers there is an option to "Ignore Call Status".  When this option is activated, a caller will hear a busy tone if he calls your phone while you are talking. The drawback is that you will not be able to see the call status for calls to this number.

I think I found a bug
See <a href=topic-2804.html>Support and Bug-Reports</a>.

How can I uninstall Moony?
Please open the Windows Control-Panel and double click 'Add/Remove Programs'. Then select Moony and click on 'Add/Remove'.

Why is this program called "Moony"
The project started one evening when we had some spare time.  As it is always hard to find a name for a program, we looked around and it was almost full moon (two days before the 1997 lunar eclipse).  Well, we did not have a better idea, so we just called it Moony (we think this is far better than IRM [for Isdn Ring Monitor] or YARM [Yet Another Ring Monitor] ;-).  Also it made it pretty easy to create an icon. ;-)


Ordering Moony

If you want to order Moony, please select 'Ordering' from the Help menu or start 'Order' from the Moony program group.  There you will find all necessary information regarding pricing and payment.

When ordering Moony, you will receive a license code which turns off the evaluation mode of your installed copy of Moony.  This license code will work for the current version of Moony and for all versions with the same major version number (e.g. all 1.xx versions).  The idea behind this license scheme is to provide users with free bug fixes and minor improvements (like additional configurability and improved user interface). However, at some point, EmTec will probably make a new release with major improvements and a new major version number.  In this case registered users will be offered upgrades at a reduced price.

When ordering you can choose from the following options:

Moony License
A code to license the program's main functions: call monitor, software telephone, user list, sms notification, etc.

Moony Upgrade License
Users who have already registered version 1.xx or 2.xx of Moony can order an upgrade for use of V3.xx for a reduced price. To order this upgrade you will need to provide us with your current support-id. The licenses for the answering machine and fax option do not need to be upgraded, i.e. they are still valid for Moony V3.xx.

Answerphone option
A code to license Moony's telephone answering machine function.  It requires a Moony license.

Fax option
A code to license Moony's fax receive function.  It requires a Moony license.

Answerphone/Fax bundle
Codes for the answerphone and fax for a special price.  Moony license required.

CD with current version
A CD with the latest program version available.

 Please see also <a href=topic-2049.html>Author-Contact</a> and <a href=topic-2804.html>How to get support/report bugs</a>.


Reporting Ideas, Problems and Bugs

Of course there are no bugs in this program but you probably know the saying "It's not a bug, it's a feature", so here is how you ask questions, how to tell us about your ideas or how to report "undesired features" (sorry, we could not resist the joking here, but we will take your reports seriously).

First of all, please check out the help text related to your problem (e.g. for a certain option) and also browse through <a href=topic-2801.html>Common Questions</a>, to see if the problem is known and if an answer is already provided there.

If this does not help, please contact us via email and provide a description of the problem.  To solve a problem it is important for us to be able to reproduce it or at least to get as many details as possible.  So please try if the undesired feature or problem occurs only in specific situations or if it is related to specific program settings (e.g. a problem might only occur the first time after the program was started, or only if a certain option is enabled or only while there is a lunar eclipse).

Generally, it will help us if you try various things to find out what exactly is going wrong and provide as many details as possible.

Please send your report (or suggestions) through the Support link on our website <font color="106010" face="Courier New">http://www.emtec.com</font>


Other Copyrights

This software contains source code and program parts from the following sources (which is used in accordance with their respective software license):

SPEEX Codec
Copyright (C) 2002-2007 Jean-Marc Valin/Xiph.org Foundation


About Moony

MOONY -- ISDN CALL MONITOR

All concepts and programming by
Markus Schmidt & Markus Goemmel

Moony is (C) Copyright by

  EmTec Innovative Software
  Markus Schmidt
  Kirchenweg 14
  90419 Nuernberg
  - Germany -

  m.schmidt@emtec.com
  +49 911 7406856
  +49 911 7406857 (Fax)

and

  CompuLab Software Communication
  Markus Goemmel
  Kirchenweg 14
  90419 Nuernberg
  - Germany -

  m.goemmel@compulab.de
  +49 911 7406930
  +49 911 7406931 (Fax)